24-Hour Monitoring
Crime Shield Fire & Security’s Central Monitoring Station is certified by Underwriter Laboratories (UL) and designated as a Five Diamond Program through The Monitoring Association.
The Five Diamond designation is awarded to those monitoring centers that fulfill the Five Points of Excellence:
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Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
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Commitment to the highest levels of customer service.
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Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
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Commitment to raising the industry standards through TMA membership and participation in its activities.
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Commitment to reducing false dispatches.
Central Monitoring Station
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Crime Shield Fire & Security’s Central Monitoring Station is protected by
12-inch steel reinforced in concrete block walls with hurricane-resistant windows. If power fails, Crime Shield Fire & Security will keep monitoring your security system with the assistance of three large generators and a
2,400-gallon underground fuel supply. We are fully prepared in the event of a natural disaster or other emergency.
Central Station Operators
Crime Shield Fire & Security’s entire alarm monitoring staff offers reliable, courteous service, with a careful attention to detail and, of course, the personal attention and rapid response you expect and deserve. All of our operators are certified by Central Station Alarm Association, which is now called The Monitoring Association, https://tma.us.